ApexChat
ApexChat provides a complete service unlike most other live chat providers – they use their own software platform and employ agents to service chats.
High level is great... but you need to see the nitty gritty, too.
With more granular data capabilities than anywhere else, you finally have the lens to fully understand all layers of your business. With TapClicks, you get access to seemingly-unlimited fields, and custom-built data views as well. Our team delivers the deepest intricacies of any platform and ensure you get the most information possible.
Available Data Views
Group your data in ways you never thought of before and discover intriguing new insights. You can apply deeper insights with TapClicks—complex visualizations. Slice and dice, group and cluster. Drill down from campaign level to creative level.
Take a look at some of our more popular and out-of-the-box data fields supported. Keep checking back as we are always adding new metrics and data fields.
All Dimensions and Metrics:
| Attempted Calls | Billable Leads |
| Chat ID | Chats |
| Company ID | Company Key |
| Company Name | Completed Calls |
| Created Date | Date |
| Date | Dealership Department |
| Dealership Department Name | Domain |
| Host Name | |
| IP Address | Invited Visitors |
| Keywords | Landing Referrer |
| Lead ID | Lead Type ID |
| Lead Type Name | Leads |
| Make | Model |
| Name | Notes |
| Original Referrer | Other Leads |
| Phone Number | Referrer |
| Region ID | Region Name |
| Secure Leads | Sent By |
| Service Leads | Used |
| Username | Visits |
| Visits per Invited Visitor | Website |
| Year |
Data View Details: Campaigns
| Campaign | Company Key |
| Company Name | Created Date |
| Website | Secure Leads |
| Chats | Billable Leads |
| Invited Visitors | Leads |
| Other Leads | Service Leads |
| Visits | Visits per Invited Visitor |
| Date |
Data View Details: Leads
| Date | Lead Type ID |
| Lead Type Name | Notes |
| Region ID | Attempted Calls |
| Chat ID | Company ID |
| Company Key | Company Name |
| Completed Calls | Dealership Department |
| Dealership Department Name | Domain |
| Host Name | |
| Lead ID | IP Address |
| Keywords | Make |
| Model | Name |
| Phone Number | Region Name |
| Sent By | Used |
| Username | Year |
| Referrer | Original Referrer |
| Landing Referrer | Date |
Products
Solutions
Resources
Company
Privacy Policy | Website Terms of Use | Customer Terms | Partner Terms
TapClicks ©
. All rights reserved.