Careers at TapClicks

Join a global leader in marketing technology for agencies, media companies, brands and franchises.

TapClicks Opportunity:


Director of People Operations

Location: Hyderabad India

Department: People Operations

About TapClicks

TapClicks is a leader in Marketing Reporting, Operations and Search Engine Optimization SaaS solutions for Enterprises, Agencies and Media companies. It has been recognized as #1 fastest growing company in Silicon Valley by Inc 500; the Best Technology Product or Service by MITX and #163 by Deloitte’s 2018 Technology Fast 500. TapClicks is the only end-to-end marketing operations platform that allows companies to streamline their marketing operations, manage and optimize campaigns and report progress from any device at any time. TapClicks uses cutting edge technology (big data analytics, Artificial Intelligence and Machine Learning) to continuously deliver innovative solutions to our customers. TapClicks Marketing operations platform is widely used by over 400,000 end customers globally.

Description

As TapClicks continues to grow, our People Operations team is the catalyst for growth and change within the business. The Director of People Operations will focus on talent management, team effectiveness, workforce planning, leadership development training, coaching leaders to be better managers and the overall employee and candidate experience. This is a key role, shaping and influencing business strategy as it applies to human capital, retention and development as well as change management. The Director of People Operations will handle responsibilities including employee relations, training and development, performance and talent management, recruitment workflow, partnering with functional leaders on People Operations business needs and special projects.

The Director of People Operations will be the champion for employees and the candidate experience at our Hyderabad site.  This person will be at the forefront of change management and lead the further evolution of our strong culture of customer focus, product quality, creation of community values, and leadership excellence.  This role will be the senior People Ops site leader responsible for all facets of acquiring, growing and retaining our most valuable corporate assets. We are looking for a dynamic leader who is both strategic and hands-on, someone who can engage just as effectively in large teams and complex programs as they do in coaching individual growth or managing detailed information.  This person should be both inspirational as well as operationally savvy. There is also a significant opportunity for the right candidate to grow a shared services team at this location to support the corporate People organization headquartered in the U.S.

Responsibilities

  • Lead the efforts that drive an exceptional candidate and employee experience through clear processes, superior service, and the curation of an exceptional culture that leads to high performance.

    • Partner with company leadership to pilot employee engagement initiatives and other corporate People programs that contribute to overall People Operations strategy. Manage the talent planning, goal setting, performance management, and compensation review processes.  Proactively take ownership of People function strategy and operations that align with our business plan. Use understanding of business growth drivers to address short/longer term talent and talent management needs.

  • Engage with key internal and external stakeholders in a matrixed relationship for all core People functions and services while being a trusted advisor and strategic business partner to our growing team of more than 80 at our Hyderabad location.

    • Lead, develop, and grow a small team including People Business Partners and Talent Acquisition specialists.

    • Coach local managers for higher performance and people development.  Lead organizational design and planning efforts to maximize talent allocation and performance across the business.

    • Drive leadership development including assessment and development of leadership bench strength.

  • Drive the Hyderabad talent agenda and provide clear leadership on Hyderabad talent management – including assessing, developing, coaching and mentoring critical local talent.

    • Be the voice of the Hyderabad candidate and employee experience, including leading new hire orientations and various all hands meetings, conducting exit interviews, and developing methods that drive employee engagement and retention by continuously seeking feedback, reviewing talent practices and delivering on strategies to address areas of opportunity.

    • Work with teams to identify and implement solutions to address key gaps in leadership, functional and technical capabilities, including succession planning that will ensure viability of future generations of site leadership

Requirements 

  • 10+ years of experience in People/Human Resources role 

  • Direct experience in recruiting is a must 

  • Advanced degree is preferred 

  • Must have been in the capacity of a Head of People/Humans Resources function in a technology company, preferably in SaaS organization

  • Familiarity working with in US-based companies highly desirable

  • Strong ability to use your technical competence, curiosity and interpersonal skills to collaborate towards a solution, enlist people to help you, and build lasting trust

  • Demonstrates an inclusive leadership style with an emphasis on results and developing higj performing team members

  • Experience working and navigate globally- experience bridging India and US teams a plus

  • Excellent verbal, written and interpersonal communications skills; well - developed presentation skills

  • Thrives in a fast-paced and changing environment with minimal supervision 

  • Informal and people-centric approach to work and getting things done

  • Persuasive, proactive, strong presence, unpretentious, unquestionable integrity

Benefits (US only)

  • Competitive salary

  • Medical coverage for self and immediate family

  • Social activities including celebrations, team outings, movies, social work, outdoor activities and more

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