Careers at TapClicks

Join a global leader in marketing technology for agencies, media companies, brands and franchises.

TapClicks Opportunity:


Training Manager

Location: Seattle, WA or Portland, OR

Department: Sales

About TapClicks

TapClicks is a leader in Marketing Reporting, Operations and Search Engine Optimization SaaS solutions for Enterprises, Agencies and Media companies. It has been recognized as #1 fastest growing company in Silicon Valley by Inc 500; the Best Technology Product or Service by MITX and #163 by Deloitte’s 2018 Technology Fast 500. TapClicks is the only end-to-end marketing operations platform that allows companies to streamline their marketing operations, manage and optimize campaigns and report progress from any device at any time. TapClicks uses cutting edge technology (big data analytics, Artificial Intelligence and Machine Learning) to continuously deliver innovative solutions to our customers. TapClicks Marketing operations platform is widely used by over 400,000 end customers globally.
 

Description

TapClicks is seeking an experienced and driven Training Manager who will be responsible to research, develop, and deliver best-in-class product training for both internal and external teams. You have experience delivering workshops, understand how to craft engaging stories, and want to be part of a fast-growing team. 
This role reports to our Director of Product Training but you’ll lead discussions with executives and Subject Matter Experts from across the organization. You are comfortable leading conversations with senior executives, enjoy finding operational efficiencies that can be solved with training, and are an excellent project manager. 
The Training Manager will lead training activities for one or more product lines. You will be responsible for designing the strategy and content in close collaboration with product managers, sales reps, and customer success managers. You will be expected to travel to customer sites and conferences. 
 

Responsibilities

  • Define and develop the learning program strategies and processes to develop expertise
  • Partner with other TapClicks teams to leverage existing expertise, content, and programs.
  • Review existing training materials produced by third parties to determine appropriateness and relevance
  • Identify the tools and learning technology choices that will provide ways to cost effectively scale your programs, improve learning effectiveness, and reduce the time needed to gain proficiency in TapClicks products
  • Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals
  • Collaborate with the Director to hire, develop, and support the training and professional growth of your own team members.
  • Create and manage the communication strategy for promoting and highlighting your strategy, priorities, and the status of your teams roadmaps
  • Conduct effective induction and orientation sessions
  • Drive innovation and break-through improvements in your team’s processes and practices
  • Maintain understanding of new educational techniques and methods
 

Requirements 

  • Bachelor’s degree in related areas, with at least 2 years of experience managing curriculum development or accreditation programs
  • Proven experience in managing curriculum development and technical training programs for internal employees in a corporate environment
  • Experience applying adult learning principles, agile methods, learning technology and program management skills together in the design, development and maintenance of learning solutions
  • Experience developing blended learning models to match the appropriate methods with the subject matter. Includes experience designing and developing stand alone, self-directed e-learning modules
  • Experience working with industry standard Learning Management Systems (LMS) and reporting and measuring training results and learning effectiveness
  • Ability to effectively respond to and interact with all levels of organizational staff
  • Competencies include excellent organizational, analytical, interpersonal and written/oral communication skills
  • Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment
  • Ability to travel internationally to visit customers and conferences for workshop-based training (approximately 10% travel)
 

Nice to have

  • Experience working in Saas companies
  • Understanding of, and experience with, digital marketing
  • Experience designing and developing training for IT/technical teams and technical support or related positions
  • Experience using and managing e-learning design and development using one or more tools like Zoom, JIRA, Snagit, Camtasia, Excel, Tableau, and an LMS


Benefits

  • The opportunity to work in an entrepreneurial, fast-growing and successful business environment
  • Retirement Plan (401k)
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick, Public Holidays and others)
  • Training & Development

Apply to this Position