Careers at TapClicks

Join a global leader in marketing technology for agencies, media companies, brands and franchises.

TapClicks Opportunity:


Customer Success Advocate

Location: Nashville, TN

Department: Customer Success

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TapClicks, Inc. is a leading marketing technology company for agencies, media companies, brands, and enterprises. Its integrated Marketing Operations Platform includes sales enablement, workflow and order management, analytics, and automated reporting -- all within a single intuitive user interface available on demand in the cloud. TapClicks has delivered over 1,000,000 dashboards to over 5,000 brands and over 500 media companies and agencies worldwide. The TapClicks platform leverages over 150 native API integrations with leading marketing and advertising platforms and rounds out its solution with ImportWizard, which enables the platform to use data from virtually any source. TapClicks was founded in 2015, is headquartered in Silicon Valley, and has development and sales offices in Boston and Canada.

Customer Success Advocate

Our Raven brand needs an advocate! The Customer Success team isn't just the primary point of contact for Raven Tools customers — we're their voice to the rest of the company. As a Customer Success Advocate, you will play a critical role in our customers' overall experience of using Raven. When they have questions, bug reports, feature requests or general feedback, you're on the frontline to lend a hand. But, more than that, you're empowered to think strategically and work creatively in your day-to-day work. Whether that's recording how-to videos, writing blog posts and documentation, or perfecting the art of the animated GIF, you'll have the latitude to make improvements wherever you see opportunities.

Success in this role is heavily dependent on:

  • Relationships: the ability to build strong relationships centered on empathy for others and a strong sense of customer service. Putting yourself in the customer's shoes, you think ahead to answer their next question before it's asked.

  • Strategic problem solving: working smart, not hard, to improve our customer's experience of using Raven and contacting our team, as well as to improve our own internal procedures.

  • A growth mindset: you may not be an expert now, but you're excited to learn and broaden your skills on the job. You have the self-awareness to ask for help and feedback. The ideal candidate for this job role sees themselves as a lifelong learner.

Responsibilities

  • Communicate one-on-one with Raven customers through Zendesk, answering their questions and troubleshooting issues

  • Collaborate with our development team on resolving bugs in the software

  • Create content to improve our customers' experience: technical documentation, blog posts, videos, and more

  • Act as the voice of our customers for product decisions and development

Requirements

  • Must live in or around Nashville, Tennessee.

  • Strong writing skills and an impeccable attention to detail

  • Bachelor's degree or equivalent

  • Familiarity with Raven Tools is a huge bonus, but not required

Benefits

  • Competitive salary

  • Generous paid vacation

  • Full medical and dental coverage

  • Opportunities for professional development

Apply to this Position