Infinity helps you turn inbound calls into increased revenue, actionable marketing insight, and a better customer experience. Our market leading call tracking shows the full journey that led to every conversation, and the outcome.
TapClicks Dashboard

High level is great... but you need to see the nitty gritty, too.

With more granular data capabilities than anywhere else, you finally have the lens to fully understand all layers of your business. With TapClicks, you get access to seemingly-unlimited fields, and custom-built data views as well. Our team delivers the deepest intricacies of any platform and ensure you get the most information possible.

Available Data Views

Group your data in ways you never thought of before and discover intriguing new insights. You can apply deeper insights with TapClicks—complex visualizations. Slice and dice, group and cluster. Drill down from campaign level to creative level.

Take a look at some of our more popular and out-of-the-box data fields supported. Keep checking back as we are always adding new metrics and data fields.

All Dimensions and Metrics:
Ad Group Name Bridge Duration (s)
Call Direction Call Duration (s)
Call Rating Call Reference
Call State Campaign Name
Channel ID Channel Name
Channel Type DGRP ID
DGRP Name Date
Destination Number Dialled Number
Dialplan Ref Goal Currency
Goal Value IGRP ID
IGRP Name IVR Duration (s)
IVR Ref Keyword
Match Type Operator Ref
Outcome Type Queue Duration (s)
Ring Time (s) Segment Group ID
Segment Group Name Segment ID
Segment Name Source Number
Transaction Currency Transaction Value
Uniqueness Key
Uniqueness Key IGRP ID
IGRP Name Call Reference
Dialled Number Destination Number
Call Direction Call State
IVR Ref Dialplan Ref
Operator Ref Call Rating
Call Duration (s) Ring Time (s)
IVR Duration (s) Queue Duration (s)
Bridge Duration (s) Channel Type
Channel ID Channel Name
Campaign Name Ad Group Name
Keyword Match Type
Segment ID Segment Name
Segment Group ID Segment Group Name
Outcome Type Transaction Value
Transaction Currency Goal Value
Goal Currency Source Number

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