CallCap
Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance.
High level is great... but you need to see the nitty gritty, too.
With more granular data capabilities than anywhere else, you finally have the lens to fully understand all layers of your business. With TapClicks, you get access to seemingly-unlimited fields, and custom-built data views as well. Our team delivers the deepest intricacies of any platform and ensure you get the most information possible.
Available Data Views
Group your data in ways you never thought of before and discover intriguing new insights. You can apply deeper insights with TapClicks—complex visualizations. Slice and dice, group and cluster. Drill down from campaign level to creative level.
Take a look at some of our more popular and out-of-the-box data fields supported. Keep checking back as we are always adding new metrics and data fields.
All Dimensions and Metrics:
| Additional Line Memo | Answered |
| Average Duration | Blocked |
| Brand | Busy |
| CSR | Call Date |
| Call End Date | Call End Date/Time |
| Call ID | Call Start Date/Time |
| Call Status | Call Tracking Number |
| Caller Address | Caller City |
| Caller Class | Caller ID |
| Caller Name | Caller State |
| Caller Zip | Campaign |
| Campaign ID | Date |
| Destination Number | Direction |
| Divison Corporate Label ID | Divison External ID |
| Divison ID | Divison Name |
| Duration | Hung Up |
| In Progress | Location Corporate Label ID |
| Location External ID | Location ID |
| Location ID | Location Name |
| Major | Medium |
| Medium | Medium Type |
| Minor | Negative |
| Negative | Neutral |
| Neutral | No Answer |
| Notes | Offer |
| Ops | Positive |
| Positive | Rings |
| Service Line | Source Campaign Name |
| Source Phone Number | Target |
| Total Calls | Unique Callers |
Data View Details: Accounts
| Campaign | Campaign ID |
| Division Name | Division ID |
| Division External ID | Division Corporate Label ID |
| Location ID | Location Name |
| Location External ID | Location Corporate Level ID |
| Call Tracking Number | Destination Number |
| Call Tracking Number | Medium |
| Medium Type | Additional Line Memo |
| Brand | Service Line |
| Target | Offer |
| Direction | Unique Callers |
| Total Calls | Ops |
| Neutral | Positive |
| Negative | Answered |
| Hung Up | Busy |
| No Answer | Blocked |
| In Progress | Average Duration |
| Date |
Data View Details: Call Details
| Source Campaign Name | Call Tracking Number |
| Destination Number | Source Phone Number |
| Medium | Divison Name |
| Divison ID | Divison External ID |
| Divison Corporate Label ID | Location ID |
| Location Name | Location External ID |
| Location Corporate Label ID | Call Start Date/Time |
| Call End Date/Time | Call End Date |
| Call ID | Call Date |
| Caller Name | Caller ID |
| Caller City | Caller Address |
| Caller Zip | Caller State |
| Caller Class | CSR |
| Notes | Rings |
| Call Status | Duration |
| Neutral | Positive |
| Negative | Minor |
| Major | Date |
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