Birdeye

BirdEye

BirdEye is a marketing dashboard tool that focuses on customer experience, review performance and social insight across multiple marketing channels.
TapClicks Dashboard

High level is great... but you need to see the nitty gritty, too.

With more granular data capabilities than anywhere else, you finally have the lens to fully understand all layers of your business. With TapClicks, you get access to seemingly-unlimited fields, and custom-built data views as well. Our team delivers the deepest intricacies of any platform and ensure you get the most information possible.

Available Data Views

Group your data in ways you never thought of before and discover intriguing new insights. You can apply deeper insights with TapClicks—complex visualizations. Slice and dice, group and cluster. Drill down from campaign level to creative level.

Take a look at some of our more popular and out-of-the-box data fields supported. Keep checking back as we are always adding new metrics and data fields.

All Dimensions and Metrics:
1 Star Reviews 2 Star Reviews
3 Star Reviews 4 Star Reviews
5 Star Reviews Action
Activity Date Address
Address Line 2 Alias
Answers Avg. Industry Rating All Time
Avg. Industry Rating Last 30 Days Avg. Rating All Time
Avg. Rating Last 30 Days Avg. Rating for Period
Bing Searches Branded Queries
Business Business
Business ID Business ID
Business Name Category
Check In Count City
Clicks To Website Comments
Completed Count
Count Country
Cover Image URL Created
Customer ID Customer Name
Date Direct Queries
Discovery Queries Email Address
Email Clicks - Mobile BirdEye Email Clicks - Mobile Google
Email Clicks - Mobile Other Sites Email Clicks - Mobile Yelp
Email Clicks - PC BirdEye Email Clicks - PC Google
Email Clicks - PC Other Sites Email Clicks - PC Yelp
Email Clicks Percent Email Clicks Total
Email ID Email Opens - Mobile Android
Email Opens - Mobile IOs Email Opens - Mobile Other
Email Opens - PC Email Opens - Tablet Android
Email Opens - Tablet IOS Email Opens - Tablet Other
Email Opens Percent Email Opens Total
Employee ID Entities
Facebook ID Facebook Impressions
First Name Get Direction Clicks
Google Map Views Google Search Views
Image URL Industry Review Count All Time
Industry Review Count Last 30 Days Language
Last Modified Last Name
Lifetime Clicks Lifetime Emails Click Rate
Lifetime Emails Clicks Lifetime Emails Open Rate
Lifetime Emails Opens Lifetime Emails Sent
Lifetime SMS Click Rate Lifetime SMS Clicks
Lifetime SMS Open Rate Lifetime SMS Opens
Lifetime SMS Sent Live Listings
Locale Location Name
Logo URL Middle Name
Milestone Name
Negative % All Time Negative % Last 30 Days
Negative All Time Negative Last 30 Days
Neutral % All Time Neutral % Last 30 Days
Neutral All Time Neutral Last 30 Days
Nick Name Owner Name
Payment Percent of Total
Phone Call Clicks Phone Number
Phone Number Positive % All Time
Positive % Last 30 Days Positive All Time
Positive Last 30 Days Presence Count
Profile Link Question Count
Questions Rating
Request Date
Response Response Date
Response Date Response ID
Responses Review Count All Time
Review Count Last 30 Days Review Count for Period
Review Date Review ID
Review Link Review Requests Last 30 Days
Review Requests SMS Last 30 Days SMS - Destination - Yelp
SMS - Destination BirdEye SMS - Destination Google
SMS - Destination Other SItes SMS Message Clicks
SMS Messages Sent SMS Percent
Sentiment Type Share Reviews Last 30 Days
Source State
Status Survey ID
Survey Id
Survey Name Thumbnail
Ticketed Timestamp
Timezone Type
URL Visitors All Time
Visitors Facebook (30 Days) Visitors Facebook (All Time)
Visitors Google (30 Days) Visitors Google (All Time)
Visitors Last 30 Days Visitors Review Sites (30 Days)
Visitors Review Sites (All Time) Visitors Twitter (30 Days)
Visitors Twitter (All Time) Visitors Website (30 Days)
Visitors Website (All Time) Website URL
Zip Code
Business Business ID
Activity Date Timestamp
Type Action
Date
Business Timezone
Business ID Category
Address Address Line 2
City State
Zip Code Country
Phone Number Cover Image URL
Profile Link Logo URL
Avg. Industry Rating All Time Industry Review Count All Time
Avg. Rating All Time Review Count All Time
Negative All Time Neutral All Time
Positive All Time Negative % All Time
Neutral % All Time Positive % All Time
Visitors Facebook (All Time) Visitors Review Sites (All Time)
Visitors Website (All Time) Visitors Google (All Time)
Visitors Twitter (All Time) Visitors All Time
Avg. Industry Rating Last 30 Days Industry Review Count Last 30 Days
Avg. Rating Last 30 Days Review Requests Last 30 Days
Review Requests SMS Last 30 Days Share Reviews Last 30 Days
Review Count Last 30 Days Negative Last 30 Days
Neutral Last 30 Days Positive Last 30 Days
Negative % Last 30 Days Neutral % Last 30 Days
Positive % Last 30 Days Visitors Facebook (30 Days)
Visitors Review Sites (30 Days) Visitors Website (30 Days)
Visitors Google (30 Days) Visitors Twitter (30 Days)
Visitors Last 30 Days Presence Count
Review Count for Period Avg. Rating for Period
Alias Website URL
Language Payment
Status Type
Lifetime Emails Sent Lifetime Emails Opens
Lifetime Emails Clicks Lifetime Emails Open Rate
Lifetime Emails Click Rate Lifetime SMS Sent
Lifetime SMS Opens Lifetime SMS Clicks
Lifetime SMS Open Rate Lifetime SMS Click Rate
1 Star Reviews 2 Star Reviews
3 Star Reviews 4 Star Reviews
5 Star Reviews Date
Business Name
URL Date
Business Name
Count Date
Business Business ID
Customer ID First Name
Last Name Middle Name
Email Address Phone Number
Date
Business Name Business ID
Category Source
Lifetime Clicks Percent of Total
Date
Business Business ID
Employee ID Milestone
Email ID Image URL
Rating Count
Check In Count Email Opens Total
Email Opens Percent Email Opens - PC
Email Opens - Mobile IOs Email Opens - Mobile Android
Email Opens - Mobile Other Email Opens - Tablet IOS
Email Opens - Tablet Android Email Opens - Tablet Other
Email Clicks Total Email Clicks Percent
Email Clicks - PC Yelp Email Clicks - PC Google
Email Clicks - PC BirdEye Email Clicks - PC Other Sites
Email Clicks - Mobile Yelp Email Clicks - Mobile Google
Email Clicks - Mobile BirdEye Email Clicks - Mobile Other Sites
SMS Messages Sent SMS Message Clicks
SMS Percent SMS - Destination - Yelp
SMS - Destination Google SMS - Destination BirdEye
SMS - Destination Other SItes Date
Business Timezone
Business ID Category
Address Address Line 2
City State
Zip Code Country
Phone Number Alias
Website URL Language
Payment Status
Type Facebook Impressions
Live Listings Entities
Bing Searches Clicks To Website
Get Direction Clicks Phone Call Clicks
Direct Queries Discovery Queries
Branded Queries Google Search Views
Google Map Views Date
Business Business ID
Response ID Request Date
Response Date Completed
Question Count Locale
Survey ID Survey Name
Location Name Customer Name
Ticketed Questions
Answers Date
Business Review ID
Review Link Source
Review Date Thumbnail
Rating Comments
Title First Name
Last Name Nick Name
Email ID Facebook ID
City State
Response Response Date
Status
Sentiment Type Date
Business Name Business ID
Category Source
Lifetime Clicks Percent of Total
Date
Business Business ID
Survey Id Name
Status Created
Last Modified Responses
Question Count
Owner Name Date

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