About ApexChat

ApexChat provides a complete service unlike most other live chat providers – they use their own software platform and employ agents to service chats.

How to Connect to TapClicks

Connecting ApexChat to TapClicks is simple and straightforward.

Let's Get Started

  1. Simply select ApexChat from the TapClicks "Manage services" Dashboard.
  2. Enter your Company, Username and Password.
  3. Select a specific ApexChat account and a client or end user with which to associate the account, and click “update”.
That’s it! Your tool is now connected and your data will flow into your dashboard! :)
Step A
ApexChat analytics dashboard setup
Step B
ApexChat Connection dashboard guide
Step C
TapClicks marketing dashboard analytics reporting platform integration dashboard
A
ApexChat analytics dashboard setup
B
ApexChat Connection dashboard guide
C
TapClicks marketing dashboard analytics reporting platform integration dashboard

Metrics Offered

  • Dashboard / Top Metrics
  • Campaign / Client View
  • Detailed Metrics
    • Secure Leads
    • Chats
    • Billable Leads
    • Invited Visitors
    • Leads
    • Other Leads
    • Service Leads
    • Visits
    • Visits per Invited Visitor
    • Company Key
    • Created Date
    • Website
    • Chats
    • Invited Visitors
    • Leads
    • Visits
    • Visits per Invited Visitor
    • View Chats
    • Company Name
    • Secure Leads
    • Billable Leads
    • Other Leads
    • Service Leads
    • Date
    • Notes
    • Domain
    • Email
    • Phone Number
    • View Transcript
    • Lead Type
    • Region ID
    • Attempted Calls
    • Chat ID
    • Company ID
    • Company Key
    • Company Name
    • Completed Calls
    • Dealership Department
    • Dealership Department Name
    • Host Name
    • Lead ID
    • IP Address
    • Keywords
    • Make
    • Model
    • Name
    • Region Name
    • Sent By
    • Used
    • Username
    • Year

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