Careers at TapClicks

Join a global leader in marketing technology for agencies, media companies, brands and franchises.

TapClicks Opportunity:


Customer Success Account Manager (Work from Home)

Location: London or Southeast, UK

Department: Customer Success

About TapClicks

TapClicks is a leader in Marketing Reporting, Operations and Search Engine Optimisation SaaS solutions for Enterprises, Agencies, and Media companies. It has been recognized as #1 fastest growing company in Silicon Valley by Inc 500; the Best Technology Product or Service by MITX and #163 by Deloitte’s 2018 Technology Fast 500. TapClicks is the only end-to-end marketing operations platform that allows companies to streamline their marketing operations, manage and optimise campaigns and report progress from any device at any time. TapClicks uses cutting edge technology (big data analytics, Artificial Intelligence, and Machine Learning) to continuously deliver innovative solutions to our customers. TapClicks Marketing operations platform is widely used by over 400,000 end customers globally.
 

Responsibilities

  • Build strong relationships with customers within a defined book of business.
  • Understand each customer’s strategic objectives and priorities.
  • Maximise revenue growth within the book of business (identify, qualify, propose, negotiate and close)
  • Support day to day needs of customer base through regular interactions and problem resolution.
  • Drive customer engagement and adoption of the TapClicks platform.
  • Maximise customer satisfaction and eliminate customer attrition.
  • Conduct business reviews with clients.
  • Provide an ongoing platform and data-driven-story-telling training to clients.
  • Advocate internally for the needs of customers within the defined book of business.
  • On-board new customers.
  • Provide 1st level product support (answer how-to questions, troubleshoot issues reported by customers, file bug tickets, etc.) 
     

Requirements 

  • 5-7 years of Account Management experience supporting SaaS offering 
  • Proven track record of C-level interactions with clients
  • Understanding of, and extensive experience with digital marketing
  • Experience leading large client engagements
  • Technical aptitude and ability to learn software and applications
 

Qualifications

  • Passion for helping people and solving problems
  • Strong problem-solving, decision-making, and critical thinking skills
  • Ability to make sense of something complex and explain it in plain English
  • Friendly, upbeat, and collaborative attitude
  • Ability to manage multiple projects and multiple clients
  • Excellent verbal and written communication skills
  • A goal-oriented, self-starter that enjoys working in a dynamic, startup environment
  • Ability and willingness to work flexible hours if necessary
  • Willingness to travel up to 20% of the time

Benefits 

  • The opportunity to work in an entrepreneurial, fast-growing and successful business environment
  • A flexible working environment
  • Work from home
  • Training & Development
  • Paid Time Off (Vacation, Sick, Public Holidays and others)

Apply to this Position